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Removal FAQ

When do we pay?

Payment is either by cash or credit card at the end of the removal service on the day. We strictly do not accept cheques or accounts unless organized with the office and a purchase order is sent to our offices prior to move day.

What are the method of payments you accept?

Visa, Mastercard, AMEX, (cheques, direct debits and account customers strictly to be organized prior to move day) Will I get a dedicated contact from start to finish? Our office has team leaders and schedulers running and orchestrating the smooth running of our moves statewide.
 
What's the benefit of becoming a VIP Platinum member?
How is AAA City Removalist different from other removalist companies?

Prior to booking a move, the team at AAA City Removalist  will ask a few questions in relation to your move to determine the right sized truck based on your inventory, any specialty items (such as antiques, pool tables or pianos) to ensure only one trip is required saving you both time and money. In short, we know, we care and we can save you money.
 
Can you dismantle and reassemble my items?
 
We can dismantle and reassemble your items for you. Usually we have the tools on the truck, although it would be good if you could let us know prior to our arrival.
 
How long will it take to move me?

This all depends on many different factors, including the time required to load, secure and unload your belongings, what level you are on, are we using a lift solely for us or are we sharing, how far the truck is parked from the premises, weather conditions and also the distance between the premises you are moving from and to and how well you have prepared for the move. The more you do beforehand, the cheaper will be for you. The promise we give is this, we do many services apart from Removalists, if we don’t give you a quality relocation, we stand to lose you and your referrals in the other parts of our business. We have grown due to integrity and referrals.
 
Do you charge any hidden costs?

At AAA City what you are quoted is what you will pay – there are no hidden extras. We will send you a confirmation clearly showing you the prices and both our and your obligations.
 
When should I book my move?

The earlier the better. The more notice you give, the more likely we can accommodate with the days and times that best suit you and offer you an early bird discount.
 
Can I help the removalists?

While moving items from your house to the truck is permitted, our insurance prohibits you from entering onto the truck.
 
Do you have any cancellation Fees?

No, we do not have a cancellation fee unless the cancellation is made less than 48 hours. The fee for this is $75.00
 
Are you able to accommodate Property Settlements ?

Yes ,we are able to accommodate for property settlements , we have an understanding that it is sometimes not easy to determine a time in relation to the actual handing over of the keys to your new premises , and the occasions where the original owners are Moving Out on the same day. We have three flexible time slots to ease your stress. Ask our friendly team.
 
Are you able to deliver packing boxes ?

Absolutely, we understand that you are already busy and it is easier to have them dropped off for your convenience. We have a free carton hire, ask our team how.
 
Do you accommodate suburb to suburb moves ?

Yes we accommodate suburb to suburb moves as well as same street moves for your convenience.
 
Do you have insurance for our furniture items ?

We have Free Public Liability, Transit Insurance and Workers Compensation. Bubble wrap: (we break it we fix it guarantee) If, in addition to Removal Services, you elect to have Goods packed by Us using preventative bubble wrapping (as part of Our optional Packing Services) then, We guarantee that those Goods will be delivered to Your delivery location free from breakages. For exclusions, refer to our Terms & Conditions on our website.

Do you move homes and offices ?

Yes , we carry out home and office moves as part of our day to day services.

Do you take pot plants and bbq's?

To ensure hygiene and cleanliness, we ask that they are wrapped with commercial grade shrink wrap or you can use green garbage bags for plants. For a small fee, the Removalists do carry this material on the truck and can wrap this for you.

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