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Removal FAQ

Removal FAQ


If you have questions, please refer to our Frequently Asked Questions below

Over 6,000+ reviews from google, Product Review, Trustpilot and Facebook combined.

AAA City Removalists is rated as the Top 3 Best Removalist in Sydney (by offering Residential, Commercial and Interstate Relocations or Moving services.
We have been serving Sydney since 2005 with our trustworthy services, completing over 140,000 removal jobs, with over 6,000 customer reviews

How is AAA City Removalist different from other removalist companies?

Prior to booking a move, the team at AAA City Removalist  will ask a few questions in relation to your move to determine the right sized truck based on your inventory, any specialty items (such as antiques, pool tables or pianos) to ensure only one trip is required saving you both time and money. In short, we know, we care and we can save you money.

When do I pay for the removals service?

Payments are made an hour to half hour before the job ends. This allows our system to promptly allocate our removalists to attend to the next closest job in the area.

What are the method of payments you accept?

Visa, Mastercard, AMEX, (cheques, direct debits and account customers strictly to be organised prior to move day) Will I get a dedicated contact from start to finish? Our office has team leaders and schedulers running and orchestrating the smooth running of our moves statewide.

What's the benefit of becoming a VIP Platinum member?
Can you dismantle and reassemble my items?

We can dismantle and reassemble your items for you. Usually we have the tools on the truck, but we don't carry power tools or any specialised tools. It would be good if you could let us know prior to our arrival on items that needs to be dismantled and reassembled, to help  us plan ahead.

How long will it take to move me?

This all depends on many different factors, including the time required to load, secure and unload your belongings, what level you are on, are we using a lift solely for us or are we sharing, how far the truck is parked from the premises, weather conditions and also the distance between the premises you are moving from and to and how well you have prepared for the move. The more you do beforehand, the cheaper will be for you. The promise we give is this, we do many services apart from Removalists, if we don’t give you a quality relocation, we stand to lose you and your referrals in the other parts of our business. We have grown due to integrity and referrals.

Are there any other additional costs involved in the moving services?

All our pricing is disclosed up front in the email confirmation we send to you as soon as you book.

When should I book my move?

1-2 weeks in advance of the moving date. The earlier the better. The more notice you give, the more likely we can accommodate with the days and times that best suit you and offer you an early bird discount. However, because of our large fleet of trucks, we can normally relocate customers with a same day booking. This is usually because of being let down by other removal companies.

Can I help the removalists?

You may assist the removalists while moving items from your house to the truck which is permitted. However, our insurance prohibits you from entering onto the truck.

Can I reschedule my relocation?

For local relocations, Rescheduling can be done up to 48 hours prior to the move. For long distance and country, please refer to your booking confirmation.

Do you have any cancellation Fees?

For local relocations, Cancellations made less than 48 hours prior to your relocation will forfeit your deposit. Cancellations made on the day of your relocation will incur the minimum charge. For Long Distance and Interstate relocations, this will be advised by your consultant.

Do you provide removal services on the day of settlement?

Yes, we actually specialise in relocations where there are simultaneous settlements within the same day and even same hour.

Are you able to deliver packing boxes ?

Absolutely, we understand that you are already busy and it is easier to have them dropped off for your convenience. We have a free carton hire, ask our team how. refer to this link:

Do you accommodate suburb to suburb moves ?

Yes we accommodate suburb to suburb moves as well as same street moves for your convenience.

Do you have insurance for our furniture items ?

We have Free Public Liability, Transit Insurance and Workers Compensation. Bubble wrap: (we break it we fix it guarantee) If, in addition to Removal Services, you elect to have Goods packed by Us using preventative bubble wrapping (as part of Our optional Packing Services) then, We guarantee that those Goods will be delivered to Your delivery location free from breakages. For exclusions, refer to our Terms & Conditions on our website. (no mention of insurance for items damaged in the property while moving)

Do you move homes and offices ?

Yes , we carry out home and office moves as part of our day to day services.

Do you take pot plants and bbq's?

To ensure hygiene and cleanliness, we ask that they are wrapped with commercial grade shrink wrap or you can use green garbage bags for plants. For a small fee, the Removalists do carry this material on the truck and can wrap this for you.

Do you provide Residential/Commercial Removal services to Country areas in NSW?

Yes we do service all types of Removals services to Residential, Commercial, Country and Interstate. We also provide special moving services (Luxury & Priority moves)

Do you service Interstate services for Homes or Office ie Sydney to Interstate?
Can you service major commercial moves/relocations?

Yes we can. We have removed and installed furniture at the Sydney Opera House, one of our most successful Removals projects we undertook in 2017.

Do you have free utilities changeover?

Yes, we have a dedicated team who specialise in changing over your telephone, gas, water, electricity, internet from your old address to your new address. For more information visit

Do you provide Free Moving Boxes?

Yes we do provide free moving boxes that can be picked up/delivered at our office. If boxes are not returned or needs to be purchased, we can sell them to you.

Which areas do you provide Removals services to?

We service all areas of Sydney Metro, including Country NSW, Canberra, ACT and Interstate (Canberra, Sydney, Melbourne and Brisbane)

Do you offer special moving services?

Yes, we do offer Luxury Removals for expensive furniture or household items, as we have the relevant experience, tools and men.

If I cancel my booking with another Removals companies, can you take an urgent booking?

In most cases, yes we can offer priority Removals services, however this may be subject to availabiity of moving men & trucks. We have helped many customers in the past who have booked with us after cancelling from other Removalist companies.

How does your company rate amongst other competitors for service quality?

Firstly, our moving company is AFRA approved. With over 140,000 moves to date, we are highly experienced with a brand reputation that took us hard work and many years to build.

Our customer reviews on Google, Facebook, Product Review and TrustPilot speak for itself. We have the most reviews in Australia with an average rating of 4.6 out of 5 stars from over 6,000 satisfied customers. We also have the most viewership on our company video on AAA City Removalist's Chanell on Youtube (over 11,000 views) then any other removalist in the country.

We achieved the above by always putting our customers first before anything else, with an aim to ensure our customers move is stress-free, peaceful, of quality service, on-time, and lastly affordable. We therefore have the largest customer base then any other moving company in Australia.

How soon will I receive a Quote once I submit my Moving details?

Our quotes are sent within a few seconds once you submit your moving details via our online quote form. However, once we’ve discussed the specifics of your move in detail, we send you a final quote usually within a few hours.

Do you provide storage facilities in Sydney?

Yes we have two storage facilities in Sydney, these are alarmed and have CCTV.

How competitive are you price-wise in the market place?

For a quality & experienced mover with AFRA accreditation, we are most affordably priced. Given our establishment from 2005, there is no other moving company that can offer years of experience, specially tailored affordable rates, and our second-to-none customer satisfaction, which has helped our brand achieve over 6,000 positive 4-6 star ratings on Google, Facebook, Product Review and TrustPilot (combined). Moreover, our TOP 3 RATED REMOVALIST AWARD from for consecutive years ie 2018, 2019, 2020 and 2021, Product Review Award 2022-23, as well as our professional membership with National Road Transport Association & Australian Trucking Association makes us unique in the moving industry and a forefront runner.

How much does it cost for a packing service?

Why let the stress of moving send you packing? Get us to pack. Packing costs less than you think to get AAA experts to safely pack your sentimental goods. Pre Packing can reduce costs on moving day as it gives us a clearer picture of the tactics employed on move day. Visit

How much should I pay for moving furniture?

Visit us at but for a quick synopsis, the below may be used as a guide:

  • Studio Apartment Removals: A studio apartment typically takes two movers about three to four hours to relocate. At three to four hours spent relocating the home, the homeowner can expect a moving cost of about  $400 ex GST to $650 ex GST.
  • Two Bedroom Apartment Removals: A two-bedroom apartment typically takes two movers about four to six hours. For $140 per hour, the estimated cost of the relocation of a two-bedroom apartment is estimated at $550 ex GST to $800 ex GST.
  • Three Bedroom Home Removals: You can expect a higher rate for a three-bedroom home, simply because the Home Movers will likely need to use a larger truck. Expect an increase of $10 per hour for 2 guys and a truck in Sydney for around $145 ex GST. If three men are required, expect a cost of about $200 per hour. The time involvement to move a three-bedroom home is, on average, five to 8 hours. Therefore, the estimated cost to move a three-bedroom home in Sydney is between $715 ex GST to $1300 ex GST.
  • Larger Homes Removals: The estimated cost to move a larger home is typically between the range of $150 to $200 per hour, creating a cost of between $900 ex GST to $1600 ex GST. The actual price may be higher or lower, depending on various factors. With larger homes, you need a larger workforce than two guys and a truck, often requiring four movers to relocate the home, adding to the moving cost. The items in the home also influence the price.
How much should I budget for a move?

The overall cost will hinge on multiple factors, such as distance, the volume of things you are moving, the number of workers you need, and the total amount of time they spend moving your stuff. AAA City Removalist has packages that can reduce costs. For a 1 to 2 bedroom house will only need two men and a truck, costing you about $68 per half hour. You may see our Pricing page to check our half our rates and discounts.

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Our 30-minute call-out fee applies to suburbs within a 30km radius of our depot. For outside of our depot radius and long distance areas, a higher call-out fee and fuel levy applies. In some instances, due to availability, prices, minimum hours, travel time & fuel levy may be charged at a higher rate.
*Prices are ex GST and subject to change without any prior notice.
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