Payment is either by cash or credit card at the end of the removal service on the day. We strictly do not accept cheques or accounts unless organised with the office and a purchase order is sent to our offices prior to move day.
Visa, Mastercard, AMEX, (cheques, direct debits and account customers strictly to be organised prior to move day) Will I get a dedicated contact from start to finish? Our office has team leaders and schedulers running and orchestrating the smooth running of our moves statewide.
Prior to booking a move, the team at AAA City Removalist will ask a few questions in relation to your move to determine the right sized truck based on your inventory, any specialty items (such as antiques, pool tables or pianos) to ensure only one trip is required saving you both time and money. In short, we know, we care and we can save you money.
We can dismantle and reassemble your items for you. Usually we have the tools on the truck, although it would be good if you could let us know prior to our arrival.
This all depends on many different factors, including the time required to load, secure and unload your belongings, what level you are on, are we using a lift solely for us or are we sharing, how far the truck is parked from the premises, weather conditions and also the distance between the premises you are moving from and to and how well you have prepared for the move. The more you do beforehand, the cheaper will be for you. The promise we give is this, we do many services apart from Removalists, if we don’t give you a quality relocation, we stand to lose you and your referrals in the other parts of our business. We have grown due to integrity and referrals.
At AAA City what you are quoted is what you will pay – there are no hidden extras. We will send you a confirmation clearly showing you the prices and both our and your obligations.
The earlier the better. The more notice you give, the more likely we can accommodate with the days and times that best suit you and offer you an early bird discount.
While moving items from your house to the truck is permitted, our insurance prohibits you from entering onto the truck.
No, we do not have a cancellation fee unless the cancellation is made less than 48 hours. The fee for this starts from $75.00 * varies depending on size of job and if local/country/interstate.
Yes ,we are able to accommodate for property settlements , we have an understanding that it is sometimes not easy to determine a time in relation to the actual handing over of the keys to your new premises , and the occasions where the original owners are Moving Out on the same day. We have three flexible time slots to ease your stress. Ask our friendly team.
Absolutely, we understand that you are already busy and it is easier to have them dropped off for your convenience. We have a free carton hire, ask our team how.
Yes we accommodate suburb to suburb moves as well as same street moves for your convenience.
We have Free Public Liability, Transit Insurance and Workers Compensation. Bubble wrap: (we break it we fix it guarantee) If, in addition to Removal Services, you elect to have Goods packed by Us using preventative bubble wrapping (as part of Our optional Packing Services) then, We guarantee that those Goods will be delivered to Your delivery location free from breakages. For exclusions, refer to our Terms & Conditions on our website.
Yes , we carry out home and office moves as part of our day to day services.
To ensure hygiene and cleanliness, we ask that they are wrapped with commercial grade shrink wrap or you can use green garbage bags for plants. For a small fee, the Removalists do carry this material on the truck and can wrap this for you.
Yes we do service all types of Removals services to Residential, Commercial, Country and Interstate. We also provide special moving services (Luxury & Priority moves)
Yes we can. We have removed and installed furniture at the Sydney Opera House, one of our most successful Removals projects we undertook in 2017.
Yes we do provide professional cleaning services, along with Locksmith services, to help you with your move.
Yes we do provide free moving boxes that can be picked up/delivered at our office. If boxes are not returned or needs to be purchased, we can sell them to you.
We service all areas of Sydney Metro, including Country NSW, Canberra, ACT and Interstate (Canberra, Sydney and Melbourne)
Yes, we do offer Luxury Removals for expensive furniture or household items, as we have the relevant experience, tools and men.
In most cases, yes we can offer priority Removals services, however this may be subject to availabiity of moving men & trucks. We have helped many customers in the past who have booked with us after cancelling from other Removalist companies.
Our Google & Facebook reviews speak for itself. We have the most reviews in Australia with an average rating of 4.5 out of 5 stars. We also have the most viewership on our company video (over 9,000 views on youtube) then any other removalist in the country.
We achieved the above by always putting our customers first before anything else, with an aim to ensure our customers move is stress-free, peaceful, of quality service, on-time, and lastly affordable. We therefore have the largest customer base then any other moving company in Australia.
Our quotes are sent within a few seconds once you submit your moving details via our online quote form. However, once we’ve discussed the specifics of your move in detail, we send you a final quote usually within a few hours.
We are most affordable. Given our Removals experience, in establishment from 2005, there is no other moving company that can offer years of experrience, specially tailored affordable rates, and best of all our second to none Customer service which has seen over 1300 top star ratings on Google & Facebook (combined).